This Cancellation & Refund Policy applies to all purchases made on store1920.com, which is owned and operated by store1920. store1920 is a UAE-based e-commerce platform delivering products across the United Arab Emirates.

1. Order Cancellation

Before Shipment: Orders can be cancelled within 1–2 hours of placing the order or before the order is shipped. A full refund will be issued for all prepaid orders.

After Shipment: Once the order has been shipped, cancellation is not possible. Customers may request a return after delivery, subject to eligibility conditions.

2. Return Eligibility

Returns are accepted only if the product received is:

• Incorrect item delivered
• Damaged or defective product
• Product not matching the description shown on the website

Customers must provide clear photos or videos as proof within 24–48 hours of delivery.

Non-Returnable Items

• Personal care products
• Food and perishable items
• Innerwear and hygiene-sensitive products
• Customized or personalized items
• Products clearly marked as “Non-Returnable”

3. Return Process

1. Contact our support team with order details and issue description.
2. Submit required photos or videos for verification.
3. Once approved, return pickup will be arranged (where available).
4. The product must be unused, unwashed, and returned in original packaging.

4. Refund Policy

Refunds will be processed using the same payment method used during checkout.

• Card payments
• Wallet / Bank transfer
• Credit / Debit Cards
• COD refunds will be transferred to the customer’s bank account

Refunds are generally processed within 3–5 business days after successful inspection of the returned product.

5. Exchange Policy

Exchanges are allowed in cases of damaged products, incorrect items delivered, or size-related issues, subject to product availability.